Refund policy

Because our items are made to order we do not provide customers with the opportunity to return items unless emailed with immediate effect (within 3 days after the item was delivered) visual proof of any damages made to the product before or during shipping for a refund. If any impairments are present please email gristorsa@gmail.com and a courier will be sent to pick up the item within 10 to 15 working days and a refund will be provided issued immediately. Please note that depending on the bank you use transaction speed may differ from person to person, however if the money has not returned to your account within 10 to 15 working days after inspection of damaged item being returned please contact us immediately so that we can investigate the matter.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
As mentioned earlier on only damaged items can be returned for a possible refunds. None of our made to order items will be permitted for a return nor refund as the cost of manufacturing is, was or will be funded by the sale after your initial check out.

We also cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. However given the nature of the business model we are currently using, many if not most of our items are exempt from such agreements so please be sure of your purchase before checking out.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gristorsa@gmail.com.